Dear !::name::!,
Thank you for ordering our product. Your order has been successfully confirmed.Pleasedo not place an order againon ourwebsitetoavoid duplicate orders. You will receive in the next 4-6 days.
Confirmation Note
The order has been automatically confirmed. Please do not place an order again on our website to avoid duplicate orders.
Orders will be packaged and processed quickly by the warehouse department to ensure they are send to you quickly. Please do not cancel your order after place it. Make sure that you or someone else is at home to receive the order when carrier's delivery staff contact for delivery.
If you have any questions during use or warranty, return or refund, please contact the hotline number on the invoice, our customer service expert will process and return or refund you.
100% Satisfied
Fast shipping time, carefully packaged orders come with No. 1 quality and impressive after-sales service, always making every customer satisfied with an average rating of 4.9/5.
No. 1 Customer Service
There is always a dedicated, enthusiastic customer support team 24/7. Instructions for use, support to replace, repair or refund all products within the warranty period and according to store policy.
Free Shipping
Enjoy Fast and Free Shipping Nationwide with no risks with payment method by Cash On Delivery. Receive, check and pay right at your home.
ORDER CONFIRMED
MINYAK HERBA NILAM
Address: Korea: 372-2, Bujeon 1(il)-dong, Busanjin-gu, Busan
Malaysia: No 1 Jalan EJ 2/7, Taman Ehsan Jaya, 81100, Johor
Email: nilamherba@gmail.com
https://www.heathylife.shop/nilam-herba-sg-gg
CUSTOMER SERVICE
Returns & Shipping Policy
Payment
Privacy Policy
Return
Returns & Shipping Policy We apply a delivery fee schedule for each area specified according to the shipping price list specified by the Shipping Partner. Delivery time The exact delivery time will be announced by J&T Express company staff, or customers can schedule a time for staff to deliver on time. Shipping process – The buyer receives a call to confirm the delivery time from the delivery unit authorized by the seller; – The buyer checks the product and invoice, then signs the receipt and makes payment with the delivery staff; – The buyer has the right to refuse to receive the goods in the following cases: the shape, color, size or product code is not the same as the product the buyer ordered on the website; The value of the goods is different from the value of the order placed by the buyer on the website; – In case the buyer refuses to receive the goods for reasons other than the product, the buyer still has to pay shipping fees on a case-by-case basis; – In case of any questions or complaints after receiving the product, the buyer should contact the Company's customer service department.
PRIVACY POLICY 1. Purpose and scope of information collection: Our company does not sell, share or exchange customers' personal information collected on the website to any other third party. Personal information collected will only be used within the company. When you contact to register for the service, the personal information that the Company collects will include: + Full name + Address + Phone + Email In addition to personal information, there is information about services + Product name + Quantity + Product delivery time 2. Scope of information use: Personal information collected will only be used internally by the Company and for one or all of the following purposes: - Customer support – Provide information related to services – Process orders and provide services and information through our website as requested by you – We may send new product and service information, information about upcoming events or recruitment information if you sign up to receive email notifications. – In addition, we will use the information you provide to support customer account management; Confirm and carry out financial transactions related to your online payments. 3. Information storage period: As for personal information, the Company only deletes this data if the customer requests it, the customer requests to send an email to …….
PAYMENT POLICY
1/ Payment at the store: You buy directly at the store.
2/ Payment upon receipt of goods: After the order is confirmed by both parties, we will deliver the goods and collect payment directly at the location where you receive the goods.
3/ Payment by bank transfer: Fill in the transfer information___________
RETURN POLICY
- Customers can exchange products within 03 days from the date of receiving the product, customers are responsible for any shipping costs incurred when exchanging the product. - Customers can exchange products of equal or higher value. Customers will be responsible for any costs incurred when exchanging the product. - If the received product is defective (broken, damaged, unusable), customers can exchange the product for free.
The number of times the product is exchanged is 01 time.
Criteria and costs for product exchange - The product when exchanged is intact as when first purchased, with full packaging, no dents.
The time for product exchange is 07 days from the date of receipt.
We completely waive the return costs if the product has a manufacturer defect.
Return process - Step 1: Customers call the hotline to notify about the return.
- Step 2: Staff confirms valid return information and proceeds to return - Step 3: Please carefully pack the returned product and send it to the address provided by the staff. - Step 4: We receive the returned product and proceed to exchange the product for you free of charge if the product is defective or refund you as requested.